We take your privacy seriously - here's the honest breakdown of how we handle your info
Last updated: October 22, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But since we're asking you to trust us with your project info and personal details, you deserve to know exactly what happens with that data.
At ChronoQuester Architecture, we're in the business of restoring trust in old buildings and creating new spaces that'll stand the test of time. That same philosophy applies to how we handle your information. We're not in the data-selling game, we're not gonna spam you with junk, and we're definitely not doing anything shady behind the scenes.
This policy covers our website, client communications, project consultations, and any other interaction you have with our studio. We've tried to write this in plain English because legal jargon helps nobody. If something's still unclear after reading this, just shoot us an email - we're happy to explain.
When you reach out through our contact form, send an email, or call our office, we'll collect things like your name, email address, phone number, and whatever project details you share. If you become a client, we'll obviously need more - property addresses, project specifications, budget info, that sort of thing.
Like most websites, ours grabs some technical data when you visit - your IP address, browser type, which pages you looked at, how long you stuck around. Nothing creepy, just standard website analytics to help us understand what's working and what isn't.
For active projects, we'll keep architectural drawings, site photos, correspondence, meeting notes, and all the documentation that goes into bringing a design to life. This stuff's essential for doing our job right.
Bottom line: We only collect what we actually need to provide our services or improve your experience on our site.
Responding to inquiries, managing projects, coordinating with contractors, keeping you updated on progress - you know, the actual work.
Sending project updates, answering questions, sharing relevant info about our services. We won't bombard you with newsletters unless you specifically ask for them.
Contracts, permits, regulatory compliance - all the boring but necessary stuff that keeps us operating legally in Canada.
Analyzing site traffic and user behavior to make our website better and understand what potential clients are looking for.
What we DON'T do: Sell your data, share it with random third parties for marketing, or use it for anything you didn't agree to. Period.
We take security pretty seriously - probably because we've seen what happens when old buildings aren't properly maintained, and the same logic applies to data protection. Here's what we do to keep your info safe:
Real talk: No system is 100% hack-proof, but we're doing everything reasonably possible to protect your data. If there's ever a breach, we'll let you know immediately - that's both our policy and the law here in Canada.
Yeah, we use cookies - but not the chocolate chip kind. These are tiny files that help our website work better and remember stuff like whether you've visited before.
These keep the site functioning properly. Without them, things break. You can't really opt out of these if you want to use the website.
Help us understand how people use our site - which pages are popular, where folks are getting stuck, that kind of thing. We use tools like Google Analytics for this.
Remember your choices so you don't have to keep re-entering the same info every time you visit.
You can disable cookies in your browser settings, though it might make the site less functional. Most browsers also have a "Do Not Track" option we'll respect.
We work with a few external services to run our business effectively. Here's who might see some of your data and why:
| Service Type | Why We Use Them | Data Access |
|---|---|---|
| Email & Communication | To send and receive messages, manage client correspondence | Name, email, message content |
| Cloud Storage | Storing project files, drawings, documentation securely | Project files, client data |
| Analytics | Understanding website traffic and user behavior | Anonymous usage data, IP addresses |
| Payment Processors | Handling invoices and payments securely | Billing information (we don't store credit card numbers) |
All these third parties have their own privacy policies and are bound by confidentiality agreements. We've vetted them to ensure they're legit and won't misuse your data. We'll never sell or rent your information to anyone - that's not our business model.
This is your data we're talking about, so you've got rights. Under Canadian privacy law (PIPEDA, if you're curious about the acronym), here's what you can do:
Request a copy of all the personal information we have about you. We'll provide it in a readable format.
If something's wrong or outdated, let us know and we'll fix it. Accurate data helps us serve you better anyway.
Request deletion of your personal information (with some exceptions for legal or contractual obligations we have to meet).
Unsubscribe from marketing emails anytime. There's an unsubscribe link in every newsletter we send.
How to Exercise These Rights:
Just email us at info@chronoquester.info with your request. We'll respond within 30 days, which is the legal requirement, though we usually get back to you much faster than that.
If you've got questions about this privacy policy, concerns about how we're handling your data, or just want to chat about your rights, we're here to help. Seriously - we'd rather you ask than worry.
(416) 555-0892
Mon-Fri, 9am-5pm ESTinfo@chronoquester.info
We respond within 24 hours125 Queen Street West, Suite 400
Toronto, ON M5H 2M2, Canada
We might update this policy occasionally to reflect changes in our practices or legal requirements. When we do, we'll update the "Last updated" date at the top and notify active clients via email if the changes are